(4.0 / 5)2379+ Ratings

Billabong Reviews

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Overall Rating

4.0
5 Reviews
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About Billabong

Billabong is a renowned brand that offers a wide range of products. They are particularly known for their surf and lifestyle apparel. Their product line includes New Arrivals, Coral Gardeners, No Fixed Address, Wave Washed Essentials, Performance Boardshorts, Elastic Waist Boardshorts, T-Shirts, Jeans & Pants, Hoodies & Fleece, Sweatpants, Flannels, Jackets, Shorts, Wetsuits, and Accessories. They also have a special collection under the Adventure Division. In addition to men's clothing, they offer a variety of women's and kids' clothing as well.

Billabong's services include Free Shipping for Billabong Crew Members. They sell their products through directly operated and franchised stores around the world, including in Europe, North America, and Asia-Pacific. They also offer their products online on their official website and through other online retailers.

In addition to the Billabong brand, the company offers products under several other brands, including Element, Surf Dive, Rush, Amazon, Honolua, Quiet Flight, and Two Seasons.

Please note that this information is based on the latest available data and may be subject to change..

Billabong Pros & Cons

Pros of billabong.com:

  • Quality Craftsmanship: Billabong products are known for their durability, ensuring long-term savings on maintenance and repairs.
  • Wide Range of Products: Billabong offers a variety of products suitable for any water-based adventure, including technical boardshorts and wetsuits.
  • Strong Brand Reputation: Billabong is one of the most loved and respected brands in surfing.
  • Charitable Support: Billabong has been a leader in providing charitable support to boardriders’ communities around the world.
  • Authentic Connection to Surf Culture: The brand maintains its authentic connection to the surf culture, born on the golden shores of Australia.
  • Loyalty Program: The Billabong Crew loyalty program allows members to earn points on their purchases, redeem for rewards, and enjoy early access to sales and special collections.

Cons of billabong.com:

  • Disappointing Customer Service: Several customers have reported poor customer service experiences, including unresponsive emails and phone calls.
  • Return Policy Issues: Some customers have faced difficulties with the return policy, including long processing times and unrefunded orders.
  • Shipping Delays: There have been reports of slow shipping and delayed deliveries, which can be frustrating for customers.
  • Expensive Returns: International postage for returns can be expensive, adding to the overall cost for customers.

Overall Rating: Billabong.com has an overall score of 4.3 out of 5 stars based on 66 reviews, indicating a generally positive but not flawless experience.

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Billabong Customer Reviews (5)

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Priscilla Harper
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Feb 13, 2023
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Catherine Fisher
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Feb 13, 2023
Effie Archie
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Feb 10, 2023
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Feb 7, 2023
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Feb 7, 2023

Billabong Customer’s Q&A

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Billabong Features and Benefits

Billabong.com is a well-known Australian company focused on surfing. Here are some of its key features and benefits:

  • Wide range of products: Billabong offers a variety of products suitable for any water-based adventure, including technical boardshorts and wetsuits.
  • Strong brand reputation: Billabong is one of the most loved and respected brands in surfing.
  • Quality craftsmanship: The products are known for their durability, which ensures long-term savings on maintenance and repairs.
  • Charitable support: Billabong has been a leader in providing charitable support that has enabled boardriders’ communities around the world to benefit education, the environment, scientific research, and a variety of related causes.
  • Authentic connection to surf culture: Born on the golden shores of Australia, this Australian surf brand has ridden the waves of success to global fame, all the while maintaining its authentic connection to the surf culture.

These features and benefits make Billabong.com a popular choice among surfers and beachgoers alike. It's always important to consider these factors when choosing a brand for your surfing needs. Enjoy shopping at Billabong!

Billabong Pricing

Billabong.com does not provide specific pricing information on their website. However, they offer a 30-day return policy across various collections, including women's fashion, surfwear, and swimwear. For detailed pricing, it is recommended to visit the specific product pages or contact their customer service directly.

About billabong.com Payment Method?

Billabong.com accepts several payment methods. They accept credit cards and also offer other forms of payment. However, they do not accept certain payment methods. For security reasons, the billing name and address must match that of the credit card used for payment. They reserve the right to cancel any order that does not match these criteria.

In addition to credit cards, Billabong.com also accepts AfterPay. AfterPay is a service that allows customers to make purchases now and pay for them over time. For pay-in-4 payments, customers are generally required to make their down payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. For monthly payments, customers may be required to make a down payment at the time of purchase. The remaining payments will be deducted every month from your payment method until all scheduled payments are complete.

Please note that all items in your shopping bag must be eligible for payment with AfterPay, and the total amount due must be between $35 and $2,000. For all AfterPay payments, you can log in to your AfterPay account to view your payment schedule and make a payment before the due date if you choose to do so.

Billabong FAQs

FAQ

How To Open A Billabong Account?

To open an account on Billabong.com, follow these steps:

  1. Click on SIGN IN/CREATE ACCOUNT located in the top right navigation bar.
  2. Select CREATE AN ACCOUNT.
  3. Complete the required fields.
  4. Select CREATE AN ACCOUNT.

Please note that passwords must be 8 characters long, contain one capital letter, one number, and one special character. For example: MyBillabong1!.

Remember to keep your login details safe for future use. Enjoy shopping at Billabong!

FAQ

Billabong Alternatives

Here are the top 10 alternatives to Billabong:

  1. O’Neill: A surf-centric brand that offers a wide range of beachwear, including wetsuits, swimsuits, and casual clothing.
  2. Decisive Beachwear: Known for vibrant colors, unique patterns, and comfortable designs. This brand exudes a sense of adventure and fun through its beachwear collection.
  3. Hurley: Deeply rooted in surf culture, their swimwear and apparel combine functionality with modern aesthetics.
  4. Quicksilver: A prominent player in the surf industry for decades, offering a wide array of products suitable for any water-based adventure.
  5. Speedo: Well-known for its performance swimwear and has been a go-to brand for swimmers worldwide.
  6. Nike: While not a traditional beachwear brand, Nike does offer a range of swimwear and beach-appropriate clothing.
  7. Rip Curl: Another iconic surf brand, known for its high-quality beachwear and accessories.
  8. Bather: Offers a range of stylish and functional swimwear, perfect for the beach or pool.
  9. Volcom: Known for its youth-oriented, creative take on beach and surfwear.
  10. RVCA: Offers a range of beachwear that combines art, music, fashion, and a modern lifestyle in an original way.

These brands share similar values, target markets, and product lines with Billabong. They offer a variety of styles and designs that cater to both seasoned surfers and casual beachgoers alike. Each brand has its unique take on beach and surfwear, providing plenty of options for those looking for alternatives to Billabong.

FAQ

How do I get free shipping for my Billabong orders?

Join the Billabong Crew loyalty program for free shipping, free returns, and other awesome perks.
FAQ

What payment methods does Billabong accept?

Billabong accepts Apple Pay, PayPal, AfterPay, Visa, Mastercard, American Express, and Discover.
FAQ

Can you request an adjustment for a forgotten promo code after an order has been placed?

No, discount codes cannot be applied after an order has been placed. However, the promo code can still be used on your next order.
FAQ

Can I pay the Billabong order later?

Billabong offers AfterPay that allows customers to make purchases now and pay for them in four equal payments made every two weeks without any interest.
FAQ

What is the Return Policy of Billabong?

Billabong's Return Policy requires direct website purchases and a 30-day return window.
FAQ

What is Billabong Crew Members?

Billabong Crew is the loyalty program of Billabong. Members of the Billabong Crew can earn points on their purchases to redeem for rewards. They also enjoy early access to sales and special collections and get access to special member-only offers and experiences. For every dollar spent at Billabong, members earn points towards rewards. Once a member accumulates 300 points, they unlock a $15 reward. Members also receive free shipping on all orders. It's free to join the Billabong Crew..

FAQ

About billabong.com Prices and Cost?

Here is some information about the prices and costs on billabong.com. The prices for various items range widely. For example, the Billabong Free Fall Stretch Crop Wide Leg Pants are priced between $38.67 – $85.95, while the Billabong New Waves 2 Floral Wide Leg Pants are priced at $49.95. The Billabong Beach Crush Cotton Gauze Cover-Up Romper is priced at $55.95, and the Billabong Free Fall Fray Hem Stretch Wide Leg Jeans are priced at $89.95. The Billabong Wild Pursuit Short Overalls are priced between $33.57 – $55.95, and the Billabong Easy As Rib Drawstring Pants are priced between $36.36 – $39.16. The Billabong Wall to Wall Cargo Pants are priced between $40.47 – $58.46. Please note that these prices are subject to change and may vary depending on the specific item and its availability..

FAQ

How do I track my order on Billabong.com?

To track your order on Billabong.com, you will receive a shipping confirmation email once the order has shipped from their warehouse. This email will contain information to track your order. You can also check your order status by signing into your account on the website and heading to Order History in your account dashboard. Once your order has tracking information assigned, you will receive an email advising you of your tracking number. Please note that tracking may not update until your order reaches your local delivery provider. If your package is transferred to a different carrier for final delivery, you can find your shipment's alternative tracking number in the shipment confirmation email. You can also track your package using the alternate tracking number on the respective carrier's website.

FAQ

About billabong.com Popular Products and Services?

Billabong is a well-known brand that offers a variety of products and services. They are known for their surf, swim, and lifestyle clothing. Their popular products include men's boardshorts, men's wetsuits, women's bikinis, and women's wetsuits. They also offer a range of fashion and outdoor clothing for men, women, and kids. The brand has a rich history, starting from a small rented apartment on the Gold Coast of Australia in 1973, where the founders began to sew and sell knee-length boardshorts designed for surfing. Today, Billabong has become one of the most loved and respected brands in surfing, offering its products under several brands, including Billabong, Element, Surf Dive, Rush, Amazon, Honolua, Quiet Flight, and Two Seasons. The company sells its products through directly operated and franchised stores around the world, operating in Europe, North America, and Asia-Pacific.

FAQ

What is the history of Billabong?

Billabong, an iconic Australian surf and lifestyle brand, was started by Gordon Merchant. The name Billabong is derived from the Wiradjuri word bilabaŋ, which translates to ‘creek that runs only during the rainy season,’ capturing Gordon’s early days chasing the waves. Gordon, an ex-Maroubra surfer, embraced the surfing lifestyle of Australia in the late ’60s and early ’70s. He traveled along the coast in search of a new surfing utopia and made the Gold Coast his home.

Throughout his time as a surfer, Gordon created breakthrough inventions that helped shape the everyday surfer. He developed a surfboard that featured a tucked-under edge, a detail that helped Michael Peterson and Rabbit Bartholomew become surfing champions, and also developed the first leg-rope. In 1973, Gordon and his then-partner Rena started producing handmade boardshorts using a unique triple-stitching technique designed to withstand even the toughest elements. This durable garment was an instant hit amongst the locals.

Gordon steadily built the brand until his home became too small to contain the success. He moved into a modern factory and warehouse in West Burleigh. Billabong was first exported abroad to California, Japan, Europe, and New Zealand in the ’80s. Gordon established international licenses for Billabong that were up to his tough standards, and surrounded himself with experts in the surfing industry. With surfers such as Wayne Bartholomew, Joe Engel, Taj Burrows, and Ronnie Burns wearing the brand, Billabong enhanced its credibility and worldwide reach.

The ’90s were an exciting decade for the Billabong brand, which had claimed the highest status in Australian waters. As Billabong grew, Gordon maintained his prominent role in the company. Upon the 25th anniversary of the brand, Billabong moved to a state-of-the-art factory in Burleigh Heads that featured a Polynesian-style showroom with the largest collection of Billabong products..

FAQ

billabong.com Return Policy?

Billabong.com has a detailed Return Policy and Shipping Policy.

For returns, merchandise can only be returned if purchased online directly from Billabong.com. The merchandise must be returned within 30 days from the date of purchase. The merchandise must be in original condition, unworn, unwashed, and with all tags intact. Items listed as FINAL SALE cannot be returned for a refund. Shipping charges incurred during checkout are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return. Customers are responsible for any return costs. Billabong Crew Members get free returns. Returns will be processed within 10-14 days of arrival at their warehouse. Once approved, allow 2-4 business days for funds to appear in your account.

For shipping, delivery of your items will vary depending on your location and designated shipping method. Typically, items leave their warehouse within 2 business days and arrive 3-8 business days after they have shipped. Business days are Monday-Friday, excluding federal holidays within the United States. Free Shipping is available for Billabong Crew Members..

FAQ

How do I initiate a return on billabong.com

To initiate a return on billabong.com, follow these steps:

  1. Create a Return Label: Select the item(s) to be returned and print your return label. If you placed your order through Instagram or Facebook, please request a return by contacting their customer service team.

  2. Pack Your Item: Ensure the merchandise is in original condition, unworn, unwashed, and with all tags intact. Items listed as FINAL SALE cannot be returned for a refund.

  3. Drop Off Your Package: Drop your package off at any U.S. mail location. Once your return has been received by their warehouse, please allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.

Please note that merchandise can only be returned if purchased online directly from BILLABONG.COM and must be returned within 30 days from the date of purchase. Customers are responsible for any return costs. Billabong Crew Members get free returns. For all other guests, return shipping labels are $6.95. This amount will be deducted from your refund. If you purchased as a guest, you can still sign up for a Billabong Crew account and receive free return labels.

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